FAQ

At what time is check-in and out?
In - 2.00-2.30 pm
Out - Noon

Do you have a luggage room to store my bags?
Yes, on the first floor.

Smoking is allowed on the property? In the rooms?
The hotel is 100% non-smoking.

Do you charge for high speed / wifi internet access?
This is a free service

Do you have have free wifi or LAN?
Wireless Internet access and complimentary high-speed cable are available in the entire hotel and rooms .

Do you offer room service?
Yes, a few hours. From 9 am to 9 pm

There is a safe in the room?

Yes

How many floors have the hotel? Is there a  lift?

The 5-storey hotel also has an elevator.


What are the directions to the hotel?

From the airport, you can take the airbus and get off at the last stop, Plaza de Catalunya and from there you can ride, are about three minutes.

From Sants train station, take the metro line 3 direction MONTBAU and get off at Plaza de Catalunya.


Do you offer free shuttle service from the airport?
Although free transportation is not available, our staff can help you with the option that best suits your needs.

What are your cross streets?
We are located on the street with street Ramelleres Tallers

Are you far away from the center convention?
Fira 1: 10 minutes by metro
Fira 2: 20 minutes by metro

Do you have a parking? How much is it?
No, but there is a nearby parking that costs around 30 € per night

Do you have some rooms with an extra bed? What is the price?

Extra beds cost 20-30€ per day per person.

What is your cancellation policy ?
A valid credit card is requested at the time of booking. Reservations must be canceled at the 12hrs local time  48 hours prior to arrival to avoid paying the first night. Note that for special rates, groups, long stays ... this policy is subject to change. Please check the cancellation policy when confirming reservation.

Special policy for long stays and groups. 

Is it required an identification on arrival?
A valid  identification is required at the entrance to the hotel.

Do the children have to pay for the accommodation?
Children 4 and under stay free in the parents room with existing beds.

Do you have connecting rooms?
Yes, we have connecting rooms. You can make a request for this room at any time.

What sort of payment do you accept?
Visa, MasterCard, American Express, Diners and JCB cards accepted credit. No checks. If you can pay cash on departure, yet, you are asked for a credit card as collateral.

Are pets allowed?
No pets allowed .

I want some flowers, chocolates, champagne, gifts .. they are delivered to the room. How I can do this?
We can organize these and many other services foryou.
Please contact directly: marketing@hostalgrau.com

Do you offer special group rates?
We offer special rates during certain times of the year. Please contact: cristina.docobo@hostalgrau.com

 

 

 

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Hotel Boutique HostalGrau Calle Ramelleres, 27, Barcelona08001SpainT. +34 933018135