General & Cancellation policies

General Policies

GENERAL POLICIES

All reservations must be guaranteed by credit card (AMERICAN EXPRESS - DINERS CLUB - MASTERCARD / EUROCARD - MAESTRO - VISA).

If the credit card is not valid at the time of collection or pre-authorization of the stay, the hotel reserves the right to cancel the reservation up to 72 hours before the date of arrival.

CANCELLATION POLICIES

FREE Cancelation

  • You can cancel the reservation up to 48 hours before the day of arrival without expenses.
  • If canceled later or in case of no-show, the first night will be charged.
  • The payment of the reservation will be made at the property.
  • Modifications are subject to the availability of the hotel.

Non refundable

  • Deposit: The total amount of the reservation will be charged at the time of booking.
  • Cancellation: This form of reservation does not accept cancellations and this amount is not refundable.
  • Modification: This reservation may be modified for other dates as long as the hotel has availability. The customer should contact the hotel directly for such modification: bookgreen@hostalgrau.com or by telephone: 34 933 01 81 35.
  • Important : Only in the case that on the requested dates the total price of the reservation is higher, the customer must pay the difference.

All policies may vary for special seasons, fairs, packages and prepaid reservations.  

ADDITIONAL POLICIES:  

All taxes are included, except the Barcelona city tax, which will be charged at € 0.72 per person aged 16 or over per night and will be paid directly to the hotel.  

In the basic rates, 72 hours before the arrival will be made a pre-authorization of the full stay. The pre-authorization does not mean any charge to your card and the form of payment can be changed upon departure.


CHARGES TO YOUR CREDIT CARD WITHOUT PRESENCE OF THE HOLDER:  

The hotel can charge your card without your presence in the following cases:  

- For any damage caused to your hotel room during your stay that is discovered after you have left the hotel.

- Charge of the room price, in case of late cancellation or no-show,  
In accordance with our cancellation policy (see above)

- Some days before arrival as guarantee (see above). Varies by group or individual.

- If the hotel needs to carry out a deep cleaning in the case of extreme dirt caused by the customer or by having smoked.

- If you leave the hotel without paying your room and / or services used.

  • Check in time 2:30 PM
  • Check out time 12:00 PM
  • Children age 2
  • Pets not allowed

Privacy and Cookies

COOKIES POLICY

What are cookies ?

Cookies are small data files that are received in the terminal from the visited website and are used to record certain interactions of the navigation in a Web site storing data that can be updated and recovered. These files are stored on the user's computer and contain anonymous data that is not harmful to your computer. They are used to remember the preferences of the user, such as the selected language, access data or personalization of the page.

Cookies can also be used to record anonymous information about how a visitor uses a site. For example, from which web page you have accessed, or if you have used an advertising banner to reach.

 

Why does HOSTERIA GRAU use cookies ?

HOSTERIA GRAU uses cookies strictly necessary and essential for you to use our websites and allow you to move freely, use safe areas, personalized options, etc. In addition, it uses cookies that collect data related to the analysis of use of the Web. These are used to help improve customer service, measuring page usage and performance, optimizing and customizing it.

 

What types of cookies do we use ?

Analytic Cookies : These are the ones that allow monitoring and analysis of the behavior of users on websites and elaborate navigation profiles and be able to know the preferences of users of the same in order to improve the offer of products and services. For example, using an analytical cookie would control the geographic areas of greatest interest of a user, which product is the most accepted, etc.

Personalization cookies : These are the ones that allow the user to access the service with some general characteristics predefined in his terminal or that the user himself defines. For example, the language, the type of browser through which access to the service, the content design selected, the geolocation of the terminal and the regional configuration from which the service is accessed. '

What if I do not want to have these cookies or do nothing about it?

In order to comply with current legislation, we must request your permission to manage cookies . If you decide not to authorize the treatment indicating your non-compliance, we would only use the technical cookies , since they are essential for navigation on our website. In this case, we would not store any cookie . In case of continuing to navigate our website without denying your authorization implies that you accept its use.

Please note that if you reject or delete Web browsing cookies , we will not be able to maintain your preferences, some features of the pages will not be operational, we will not be able to offer you personalized services and we will have to ask for your authorization again each time For the use of cookies .

If you still decide to change the configuration of your access to the web page, you should know that it is possible to delete the cookies or prevent this information from being recorded on your computer by changing the settings of your browser.

In addition, you may at any time withdraw the consent related to this Cookies Policy, eliminating the cookies stored on your computer through the settings and configurations.

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GuestCentric - Hotel website & booking technology
Hotel Boutique HostalGrau Calle Ramelleres, 27, Barcelona08001 SpainT. +34 933018135

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