General & Cancellation policies
All reservations must be guaranteed by credit card (AMERICAN EXPRESS - DINERS CLUB - MASTERCARD / EUROCARD - MAESTRO - VISA).
If the credit card is not valid at the time of collection or pre-authorization of the stay, the hotel reserves the right to cancel the reservation up to 72 hours before the date of arrival.
- You can cancel the reservation up to 48 hours before the day of arrival without expenses.
- If canceled later or in case of no-show, the first night will be charged.
- The payment of the reservation will be made at the property.
- Modifications are subject to the availability of the hotel.
- Deposit: The total amount of the reservation will be charged at the time of booking.
- Cancellation: This form of reservation does not accept cancellations and this amount is not refundable.
- Modification: This reservation may be modified for other dates as long as the hotel has availability. The customer should contact the hotel directly for such modification: email@example.com or by telephone: 34 933 01 81 35.
- Important : Only in the case that on the requested dates the total price of the reservation is higher, the customer must pay the difference.
All policies may vary for special seasons, fairs, packages and prepaid reservations.
All taxes are included, except the Barcelona city tax, which will be charged at € 0.72 per person aged 16 or over per night and will be paid directly to the hotel.
In the basic rates, 72 hours before the arrival will be made a pre-authorization of the full stay. The pre-authorization does not mean any charge to your card and the form of payment can be changed upon departure.
CHARGES TO YOUR CREDIT CARD WITHOUT PRESENCE OF THE HOLDER:
The hotel can charge your card without your presence in the following cases:
- For any damage caused to your hotel room during your stay that is discovered after you have left the hotel.
- Charge of the room price, in case of late cancellation or no-show,
In accordance with our cancellation policy (see above)
- Some days before arrival as guarantee (see above). Varies by group or individual.
- If the hotel needs to carry out a deep cleaning in the case of extreme dirt caused by the customer or by having smoked.
- If you leave the hotel without paying your room and / or services used.
- Check in time 2:30 PM
- Check out time 12:00 PM
- Children age 2
- Pets not allowed
Privacy and Cookies
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What types of cookies do we use ?
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What if I do not want to have these cookies or do nothing about it?
In order to comply with current legislation, we must request your permission to manage cookies . If you decide not to authorize the treatment indicating your non-compliance, we would only use the technical cookies , since they are essential for navigation on our website. In this case, we would not store any cookie . In case of continuing to navigate our website without denying your authorization implies that you accept its use.
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